Question 1

What exactly does My Paris Concierge do, and what makes you different from a standard concierge service?

Accepted Answer

My Paris Concierge is a corporate ground operations partner for international companies operating in France. We are not a lifestyle concierge. We do not book restaurants for two or organise sightseeing. We work exclusively with companies, typically 20 to 200 employees, that need reliable, English speaking on the ground execution in Paris and across France. That means transport and logistics, executive accommodation, private corporate events for groups of up to 500, vendor coordination, physical representation, and international executive relocation. We act as your local infrastructure, not your travel agent.

Question 2

We don't have an office or local staff in Paris. Can you act as our operations team on the ground?

Accepted Answer

Yes, this is the core of what we do. Companies from the US, UK, Gulf region, and Asia engage us precisely because they have no local infrastructure in France. We become your Paris team: receiving your briefs in English, executing in French, and reporting back to you in real time. We know the vendors, the venues, the administrative landscape, and the cultural codes. You stay focused on your business. We handle France.

Question 3

We've been burned by unreliable local contacts in Paris before. How do we know you'll actually deliver?

Accepted Answer

We hear this consistently from international clients. The standard failure pattern is someone who says yes to everything, then disappears when it gets complicated. Our model is built differently: one accountable point of contact throughout, not a rotating team or a call centre. We use a vetted network of subcontractors we have worked with repeatedly, not one off providers found online. And we do not take on more mandates than we can properly service. If we cannot commit to your timeline, we tell you before you brief us, not the day of.

Question 4

Do you only work in Paris or across all of France?

Accepted Answer

We operate across France. Paris is our primary base, but we regularly support missions in Lyon, Bordeaux, Cannes, Nice, the Loire Valley, and remote regions not served by direct rail. If your team is landing in CDG and driving to a château in Normandy the next morning, we manage the full chain. If your executive needs to attend a meeting in Marseille and return the same evening, we coordinate it end to end.

Question 5

What languages do you work in?

Accepted Answer

We operate primarily in English and French. Our team also speaks Arabic, which is particularly relevant for clients from the Gulf region and the Middle East. All client communication is in English. All vendor and administrative communication in France is handled in French on your behalf. You never have to navigate a French contractor, government office, or supplier directly.

Question 6

Our French suppliers don't respond properly in English. Can you manage all vendor communications and negotiations?

Accepted Answer

Yes. We handle all communications with French vendors in French: quotes, negotiations, contracts, follow ups, and escalations. Many French suppliers respond slowly or incompletely to English language requests. We eliminate that friction entirely. You send us the brief in English. We manage the French side and come back to you with results, not status updates asking what to do next.

Question 7

We need a single point of contact to coordinate multiple French vendors for a project in Paris. Is that what you do?

Accepted Answer

Exactly. Managing several French vendors simultaneously from abroad, each with their own rhythm, language, and working style, is where international companies lose the most time and money. We serve as the single interface between your company and every supplier on the ground. One brief in, one report out. You do not manage five different conversations in French. We do.

Question 8

We already have French vendors but need someone on site to hold them accountable and ensure quality. Can you do that?

Accepted Answer

Yes. This is a specific and frequent mandate. You bring your own suppliers (a caterer, a venue, a technical crew) and you need someone physically present in Paris to brief them on your standards, monitor execution, and escalate immediately if something is off. We attend on your behalf, represent your expectations, and give you real time updates throughout. If a supplier is underdelivering, you hear about it from us before it becomes a problem, not after.

Question 9

Can you attend a site visit, inspect a supplier's facility, or represent our company at a meeting in Paris when we cannot be there?

Accepted Answer

Yes. Physical representation in Paris (site visits, supplier inspections, apartment viewings, administrative appointments, venue walkthroughs, meeting attendance) is a core part of our service. We go where you cannot go, report back with full detail, and advise you on what we found. For companies operating from the US, UK, or the Gulf, this alone removes the need for a costly trip to Paris for tasks that take two hours on the ground.

Question 10

We're sending a team of 15 to 80 people to Paris for a business trip. Can you handle transfers, hotels, meeting rooms, and meals?

Accepted Answer

Yes. We have coordinated corporate delegations of all sizes in Paris, from 10 person executive visits to multi day programmes for groups of up to 500. A typical delegation mandate covers airport transfers from CDG or Orly, hotel block coordination, meeting room sourcing, restaurant bookings for the full group, on site coordination throughout, and contingency management when plans change. You give us the brief, the headcount, and the dates. We build the full programme and manage it on the ground.

Question 11

What happens if something goes wrong during our delegation? Who do we call and what is your response process?

Accepted Answer

You reach your My Paris Concierge contact directly, the same person who handled your brief from day one. On active delegation days, your contact is in the field or on standby with full situational awareness. If a vehicle is late, a hotel room is wrong, or a meeting room double books, we are already solving it before you finish typing the message. The process is simple: you tell us, we act, we report back with the resolution.

Question 12

Can you manage the full logistics for a multi day international delegation visiting Paris, including cultural and evening programmes?

Accepted Answer

Yes. A multi day delegation programme typically combines operational logistics (transfers, accommodation, meeting infrastructure) with curated evening experiences. We can build both. For the cultural and hospitality layer, our sister experience Safe & Sound Paris offers a premium live cultural evening purpose built for international corporate groups: live music, contemporary art, and non alcoholic mixology. Whether you use our own programming or source externally, we coordinate the full schedule from arrival to departure.

Question 13

We have a last minute corporate situation in Paris in 48 hours and no local partner. Can you mobilise that fast?

Accepted Answer

Yes, this is one of our most frequent briefs. Send us an email or reach out directly with your situation, headcount, and timeline. If we can take it on, we confirm within the hour and begin immediately. If the brief exceeds what we can deliver at that notice, we tell you clearly so you can find an alternative. We do not take on mandates we cannot execute. But for most corporate emergencies in Paris (transfers, accommodation, a last minute group dinner, an urgent site visit) 48 hours is workable.

Question 14

Can you organise a private corporate event or dinner in Paris for a group, and how large can you handle?

Accepted Answer

Yes. We coordinate private corporate events in Paris for groups from 8 to 500 guests. That includes venue sourcing and privatisation, catering coordination, production and technical setup, guest logistics, and on site management throughout the event. We work with a vetted network of Paris venues (private dining rooms, hôtels particuliers, rooftop spaces, cultural venues) and we negotiate directly in French on your behalf. We do not handle individual restaurant reservations for small tables. Our scope is group events, venue privatisations, and full production corporate receptions.

Question 15

We're exhibiting at Villepinte or Porte de Versailles. Can you manage our booth setup, team logistics, and on site coordination?

Accepted Answer

Yes. Trade show and exhibition support is a specific area we cover: coordinating booth materials and delivery logistics, managing transport for your team between hotels and the venue, sourcing on site catering, and providing a French speaking on site coordinator for the duration. Paris trade venues (Villepinte, Porte de Versailles, Le Bourget) have their own supplier ecosystems and logistical constraints. We know them and we navigate them in French so your team can focus on the stand.

Question 16

We're planning a product launch in Paris and need end to end coordination. What does that look like with you?

Accepted Answer

A product launch mandate typically covers: venue sourcing and contract negotiation, guest logistics and transfers, catering and bar coordination, technical production briefing, and full on site management on the day. We become the French speaking operational layer between your global team and every local supplier. You run the brand. We run the ground. We have supported launches for international companies in Paris with guest counts ranging from 30 to several hundred people.

Question 17

Do you work with international companies during major Paris events like Fashion Week, Roland Garros, or the Paris Air Show?

Accepted Answer

Yes, and demand during these periods is high. Paris Fashion Week, Roland Garros, the Paris Air Show, and Cannes are peak periods for international corporate activity. Hotels fill fast, drivers are scarce, and vendors overbook. Companies that work with us for these events brief us weeks in advance. We secure transport, accommodation blocks, and venue reservations before the market tightens. If you are planning to operate in Paris during a major event and do not yet have ground support confirmed, reach out as early as possible.

Question 18

Can you support the relocation and settling in of an international executive moving to Paris?

Accepted Answer

Yes. Executive relocation to Paris involves more friction than most companies anticipate: apartment sourcing with physical vetting, lease negotiation in French, school search coordination, administrative registration, bank account facilitation, and the general settling in process for a family arriving in a country where they do not speak the language. We manage the full sequence in English on behalf of the executive and their family, coordinating with French landlords, agencies, and institutions throughout. Our role is to make the first 90 days in Paris seamless so the executive can focus on the job they were hired to do.

Question 19

We regularly send executives to Paris. Can you provide ongoing support rather than just one off missions?

Accepted Answer

Yes, and this is our preferred working model. Companies that send executives to Paris regularly, manage French vendors on an ongoing basis, or have recurring operational needs in France engage us on a monthly retainer. This gives you priority access, a dedicated contact who knows your business, and a flat monthly structure for budget predictability. Retainer engagements start at €1,500 per month depending on volume and scope. One off missions are also available from €450.

Question 20

Can you organise a corporate retreat or team offsite in Paris or outside Paris?

Accepted Answer

Yes. We coordinate corporate retreats for groups of 10 to 200 across Paris and the surrounding regions: châteaux in the Loire Valley, estates in Normandy, vineyard properties in Champagne, and boutique venues within central Paris. A typical retreat mandate includes venue sourcing and site visits, accommodation block coordination, transfers from CDG or Gare du Nord, full catering and activity scheduling, and on site coordination throughout. We handle the French vendors. You focus on the agenda.

Question 21

How much does a corporate concierge service cost in Paris?

Accepted Answer

Pricing depends on the scope and urgency of the mission. One off engagements start at €450 for a focused task (urgent procurement, same day logistics, a single day coordination). Multi day operations and delegations typically range from €1,500 to €10,000 depending on headcount, duration, and complexity. Monthly retainers for companies with recurring needs in Paris start at €1,500 per month. We provide a transparent quote before any commitment. No hidden fees, no surprise invoices.

Question 22

Do you provide 24/7 support during active missions in Paris?

Accepted Answer

Yes. During active missions, your My Paris Concierge contact is available around the clock. This is not a call centre or a chatbot. It is the same person who planned your mission, knows your brief, and is either on site or on standby. If a driver cancels at 5am, if a venue has a problem at midnight, or if your executive needs something outside business hours, you reach us directly and we act immediately. Between missions, we are available during extended business hours and respond within 2 hours.

Question 23

Does My Paris Concierge operate outside of Paris?

Accepted Answer

We are headquartered in Paris but operate across all of France. Lyon, Marseille, Bordeaux, Lille, Nice, Toulouse, Strasbourg and beyond. Any city, any deadline.

Question 24

Can you handle sourcing and delivery across France?

Accepted Answer

Yes. We source, purchase and deliver documents, gifts, or any item to any location in France. Corporate or private. Contact us by email or WhatsApp.

Question 25

Can someone buy and deliver a gift in Paris or anywhere in France on my behalf?

Accepted Answer

Yes. My Paris Concierge handles the full process remotely. sourcing, purchasing and delivery across France. No local presence required. Starting from €450.

Question 26

How do you keep us informed during an active mission?

Accepted Answer

Once we're working together, we coordinate via WhatsApp. It's the most effective way to keep you in the loop in real time: a photo from a supplier visit, a short video of the venue setup the morning of your event, an instant update from the ground the moment something changes. You see exactly what we see, when we see it. For initial briefs, proposals, and contracts, we work by email.

Question 27

How does pricing work, is it per mission or a monthly retainer?

Accepted Answer

Both models are available. For companies with recurring needs in Paris, we offer monthly retainer engagements that provide a dedicated contact, priority availability, and a predictable cost structure. Retainers start at €1,500 per month. For companies with occasional needs, we work on a per mission basis with a minimum engagement of €450. Complex or multi day mandates are scoped and quoted individually. We do not publish full pricing publicly. Send us your brief and we will give you a clear quote within 24 hours.

Question 28

How do we get started?

Accepted Answer

Send us an email with your brief: describe your situation, what you need, when, and how many people are involved. We respond the same day. No forms, no waiting rooms. If your brief is straightforward, we can give you a scope and a quote by return. For ongoing retainer discussions, a short call to understand your full operational picture is usually the best starting point.

Question 29

Corporate concierge Paris vs traditional Paris DMC: which model fits a B2B brief?

Accepted Answer

A traditional Paris DMC (Destination Management Company) is built around tourism and group travel, sells packages, and works through tiers of suppliers. A corporate concierge partner like My Paris Concierge is built around operational accountability, owns the supplier relationships directly, and runs ground execution as a single point of contact. A DMC fits a one off group of 100+ tourists with a packaged itinerary. A corporate concierge partner fits an executive team, an international company with recurring Paris missions, a board offsite, a media production, or a crisis response where supplier accountability and direct communication matter more than packaging. M.C.S Services SAS (SIREN 921 862 363) operates the corporate concierge model with 24/7 mission availability and a vetted supplier network across hospitality, transport, security, catering and venue management.

Question 30

How does My Paris Concierge handle GDPR and data protection during a mission?

Accepted Answer

My Paris Concierge operates as a French data controller under M.C.S Services SAS (SIREN 921 862 363), Paris registered, subject to GDPR and the French Loi Informatique et Libertés. Mission data (passenger lists, executive itineraries, dietary or medical notes, billing details) is collected under explicit consent, processed only for the named mission, retained for the duration of the contract plus the legal accounting period, then deleted on request. We do not use mission data for marketing, do not share with third parties without written authorisation, and sign per mission Data Processing Agreements with corporate clients on request. Subprocessors (drivers, hotels, security, caterers) are contractually bound to the same terms via written supplier agreements. For sensitive operations, encrypted communication channels (Signal, encrypted email) and offline document handling are available on request.

Question 31

What insurance and liability coverage does My Paris Concierge carry?

Accepted Answer

My Paris Concierge is insured through M.C.S Services SAS (SIREN 921 862 363) with French professional liability (responsabilité civile professionnelle) covering operational missions including event coordination, ground transport supervision, vendor management and on the ground execution. Standard cover handles missions up to 500 guests with extension available for larger programmes on advance notice. Vehicle transport is delivered through licensed VTC chauffeurs each carrying their own commercial transport insurance. Venues are covered by their own public liability policies. For high stakes or VIP missions where additional cover is required, we can name the client as additional insured or arrange dedicated event insurance through a French broker. A certificate of insurance (attestation d'assurance) is provided on request before contract signature. Standard French law applies to all contracts, with disputes settled in Paris jurisdiction.

Question 32

How does My Paris Concierge invoice international companies (VAT, currencies, payment terms)?

Accepted Answer

Invoicing is handled through M.C.S Services SAS, registered French VAT entity (TVA intracommunautaire, format FR + SIREN 921 862 363). For European companies with valid VAT numbers, reverse charge applies and we invoice excluding VAT (HT). For companies outside the EU, services are invoiced excluding VAT under the export of services rule. French and non European clients without a valid VAT number are invoiced including 20% VAT. We invoice in EUR by default. USD and GBP invoicing is available for retainer engagements above 10,000 EUR per month. Payment terms are 30 days net for established corporate clients, 50% advance + 50% on completion for new clients or one off missions. Payment by SEPA, international wire, corporate credit card, and on case by case basis Stripe invoicing for cards above 5,000 EUR. Invoices comply with French legal invoicing requirements.

Question 33

What NDA and intellectual property protection does My Paris Concierge offer?

Accepted Answer

My Paris Concierge signs mutual NDAs (Non Disclosure Agreements) before any sensitive briefing and uses a default standard NDA that protects mission details, client identity, executive itineraries, supplier rates, and any commercially sensitive information shared during the mission. Client supplied NDAs are accepted on request, signed by Youssouf Semega for M.C.S Services SAS. Intellectual property created during the mission (briefs, scope documents, supplier shortlists, post mission reports) belongs to the client by default unless otherwise agreed. Subcontractors and operational staff are bound by identical confidentiality clauses through their supplier contracts. For prestige or white label assignments where the client demands invisibility, mission deliverables are unbranded and the client identity is never referenced in marketing or social channels. Reference clients are disclosed only with written authorisation.

Question 34

Are drivers and operational staff background checked for VIP or sensitive missions?

Accepted Answer

For executive transport and VIP missions, My Paris Concierge deploys drivers and operational staff vetted through a multi step process: Carte VTC (French licensed chauffeur card, mandatory by law), criminal record check (extrait de casier judiciaire, bulletin n°3), professional reference from a previous transport or security operator, and operational interview. For senior executive or sensitive missions, we work with a select roster of 8 to 12 chauffeurs who have served on Paris 2024 Olympic Games, Paris Fashion Week, Roland Garros and corporate visa missions. For missions requiring additional security awareness (public figure, family travel, sensitive cargo), we partner with licensed security firms (CNAPS authorised, French Conseil National des Activités Privées de Sécurité) and Carte Professionnelle holders. Background check certificates can be supplied to the client before mission start on written request.

Question 35

What is the crisis communications protocol if something goes wrong during a Paris mission?

Accepted Answer

My Paris Concierge runs a four step crisis protocol when a mission encounters an incident: (1) immediate stabilisation by the on the ground operator (driver issue, venue cancellation, supplier no show, medical incident, lost passport, security threat), (2) escalation to the named client point of contact within 15 minutes by WhatsApp, phone, or encrypted channel as agreed in the brief, (3) factual incident report sent within 4 hours covering what happened, what action was taken, current status, and recommended next steps, and (4) a written post mission debrief delivered within 48 hours of mission close, including supplier accountability and process improvements. For crises with potential press exposure, the Paris partner hands the narrative to the client communications team and provides operational facts only. The Paris partner does not communicate publicly about an incident without explicit written authorisation from the client.

Question 36

What are the white label partnership terms for international concierge brands and travel agencies?

Accepted Answer

International concierge brands, lifestyle management networks, and travel agencies extending Paris coverage can engage My Paris Concierge as a white label local operator. Standard terms: per mission pricing (no minimum monthly volume) for occasional Paris extensions, retainer pricing (with discounted per mission rate) for partners with predictable monthly volume above 4 missions. The Paris partner remains invisible to the end member or end client by design: communication routes through the international brand, no direct member contact, no marketing visibility, reference clients undisclosed. Standard discretion clauses signed individually per assignment. Settlement in EUR or USD, monthly consolidated invoicing for retainer partners. Onboarding takes 30 days from contract signature to first mission readiness, including supplier briefing, communication channel setup and operational handoff template. M.C.S Services SAS (SIREN 921 862 363) has been operating white label partnerships since the founding year (December 2022).

Question 37

Can My Paris Concierge support visa and immigration logistics for incoming international executives?

Accepted Answer

Yes. My Paris Concierge provides ground operational support for visa and immigration logistics when international companies bring executives, attorneys, consultants or specialised teams to Paris. Reference assignment: corporate concierge support for the Kirkland and Ellis Paris office during the Paris 2024 Olympic Games, including visa coordination, transport logistics at Charles de Gaulle and Orly airports, and dispatch of more than 500 guests to designated hotels. Standard scope covers: pre arrival document checklist coordination with the client legal or HR team, prefecture appointment scheduling, attestation d'accueil and supporting document liaison, biometric appointment escort, visa renewal scheduling, residence permit collection. Actual visa filing and legal advice are handled by the client's appointed law firm or visa specialist. My Paris Concierge handles the operational layer (transport, scheduling, document collection, on the ground coordination) that surrounds the legal process.

Question 38

What is the force majeure and cancellation policy for a Paris mission?

Accepted Answer

Force majeure follows French civil law (Code civil article 1218): events that are external, unforeseeable, and irresistible (national strike, transport shutdown, natural disaster, public health emergency, government order) that make execution impossible or radically more onerous. In a force majeure event, both parties are released from execution obligations, and pre paid amounts not yet committed to suppliers are returned within 14 days. Standard cancellation policy outside force majeure: cancellation more than 14 days before mission start = full refund minus already incurred supplier deposits, cancellation 7 to 14 days before = 50% retention, cancellation less than 7 days before = 100% retention because supplier slots and operational time have been committed. For retainer engagements, monthly notice applies. Specific terms can be negotiated for high value or recurring engagements through a master services agreement. Disputes settled in Paris jurisdiction under French law.

Frequently asked
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About My Paris Concierge

Working with French Vendors

Team Logistics & Delegations

Events & Corporate Hospitality

Relocation & Executive Mobility

Corporate Retreats & Offsites

National Coverage & Sourcing

Communication, Pricing & Getting Started

Procurement, Compliance & Legal

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Frequently askedquestions.