Privacy Policy

My Paris Concierge ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website myparisconcierge.com or contact us through our forms or other channels.

This policy is compliant with the General Data Protection Regulation (GDPR / RGPD) and applicable French data protection law (Loi Informatique et Libertés).

1. Data Controller

2. Data We Collect

We only collect data you actively provide to us:

• •Full name (required for contact forms)
• •Email address (required, to respond to your request)
• •Phone number (optional, for faster response via WhatsApp or call)
• •Company name (optional)
• •Description of your request or mission brief
• •Urgency level and service type (optional, for routing purposes)

3. How We Use Your Data

Your data is used exclusively to:

• •Respond to your contact request or mission brief
• •Assess the feasibility of your request
• •Communicate with you about your project
• •Improve our service quality (anonymized, internal only)

We never sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

Processing is based on your explicit consent (Art. 6.1.a GDPR) when you submit the contact form, and on our legitimate interest (Art. 6.1.f GDPR) in responding to business inquiries.

5. Data Retention

Your contact data is retained for a maximum of 3 years from the date of your last interaction with us, unless a contractual relationship is established, in which case retention follows applicable accounting and legal requirements (up to 10 years).

6. Third-Party Services

7. Your Rights (GDPR)

Under the GDPR, you have the following rights:

• •Right of access: request a copy of the data we hold about you
• •Right of rectification: request correction of inaccurate data
• •Right of erasure: request deletion of your data ('right to be forgotten')
• •Right to restriction: request we limit processing of your data
• •Right to data portability: receive your data in a structured format
• •Right to object: object to processing based on legitimate interests
• •Right to withdraw consent: at any time, without affecting prior processing

To exercise any of these rights, contact us at: contact@myparisconcierge.com. We will respond within 30 days.

You also have the right to lodge a complaint with the French data protection authority: CNIL, cnil.fr

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website is served exclusively over HTTPS with industry-standard security headers.

9. Cookies

We use cookies only with your explicit consent. You can accept or decline cookies via the banner displayed on your first visit. Essential cookies required for the website to function are always active.

10. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page.